This Refund Policy explains cancellation and refund rules for services provided by Smart Home Setup Pro, an independent smart home setup and installation company.
Cancellation policy
If you cancel a paid appointment at least 24 hours before the scheduled start time, prepaid service fees are refunded in full. Cancellations within 24 hours, or missed appointments, may be billed a scheduling fee up to the amount disclosed on your estimate because a specialist was reserved for that window.
Refund eligibility
Complimentary consultations have no charge and therefore no refund. After paid setup work has started, fees for time already spent are not refundable. If we cannot complete the agreed scope for reasons within our control, we will either finish the remaining work at no additional labor charge or refund the unused portion of the prepaid fee.
Service charges
Fees for configuration or installation assistance are confirmed in writing before work begins. We do not sell branded hardware on this website and we do not issue refunds for products purchased from other retailers.
Processing timeline
Approved refunds are issued to the original payment method. Processing typically completes within 5–10 business days, depending on the payment provider.
Contact information
Email securesmarthomesetup@gmail.com with your name, appointment date, and the reason for the request. Phone: (833) 708-9069.